Responsibilities

• Able to work independently on engagements (i.e., without a 3Pillar UX Lead)
• Guide work of 1-2 3Pillar UX designers (on larger engagements)
• Lead UX rituals/meetings (if there's no UX Lead)
• Participate in engagement agile rituals
• Ensure the UX team understands the product vision, mission, goals, values, and user type(s)
• Explain changes in scope, reprioritizations, implications to junior team members
• Present and explain design decisions and recommendations to 3Pillar team and client stakeholders
• Set up and manage engagement tools (Figma, FigJam, etc)
• Forge strong partnership with PDM, PM, and Engineering
• Identify risks and escalate appropriately
• Possess strong skills in interaction and visual design
• Establish tools and processes for the UX team on the engagement
• Mentor more junior team members
• Help prepare workshops
• Help craft client presentations
• Help create a collaborative team culture
• Participate in technical UX interviews with prospective hires
• Participate in developing internal training and practices
• Help lead internal training sessions
• Publish UX content via LinkedIn, Medium, or other channels approximately 4x per year
• Communicate plans, priorities, and status to the client, team members, and internal management as appropriate.
• Maintain a high awareness of industry issues and trends and emerging technologies such as AI, with a view to incorporating these in future projects and staying ahead of the market.

Requirements

• At least 5 years of experience in a client-facing UX position
• At least 3 years of consulting experience
• Expertise working with complex digital products, business logic, processes, and a variety of clients
• Experience in organizational leadership, including experience working with and influencing teams and executive leads
• A strong track record of problem-solving and a “roll up your sleeves” mentality
• Entrepreneurial spirit with the ability to see the bigger picture among the details
• Experience working with global teams Highly culturally aware
• Experience in facilitating workshops
• Relationship builder. Highly empathetic and collaborative, able to work across mid to senior-level stakeholders to drive decisions.
• Strong communication skills, including ability to explain, persuade, and take a large amount of information and distill it into a clear, concise message.
• Practical knowledge and experience in Agile practices and Lean methodologies to build best-of-breed products

Work Environment

• Flexible work environment—office, home, or blend; remote-first approach
• Global team with diverse cultures and daily English communication
• Focus on well-being with fitness offerings, mental health plans, and generous time off
• Opportunities for career growth and development across projects and industries
• Equal opportunity employer committed to diversity and collaboration