Responsibilities
- Able to work independently on engagements (i.e., without a 3Pillar UX Lead)
- Guide work of 1-2 3Pillar UX designers (on larger engagements)
- Lead UX rituals/meetings (if there's no UX Lead)
- Participate in engagement agile rituals
- Ensure the UX team understands the product vision, mission, goals, values, and user type(s)
- Explain changes in scope, reprioritizations, implications to junior team members
- Present and explain design decisions and recommendations to 3Pillar team and client stakeholders
- Set up and manage engagement tools (Figma, FigJam, etc)
- Forge strong partnership with PDM, PM, and Engineering
- Identify risks and escalate appropriately
- Possess strong skills in interaction and visual design
- Establish tools and processes for the UX team on the engagement
- Mentor more junior team members
- Help prepare workshops
- Help craft client presentations
- Help create a collaborative team culture
- Participate in technical UX interviews with prospective hires
- Participate in developing internal training and practices
- Help lead internal training sessions
- Publish UX content via LinkedIn, Medium, or other channels approximately 4x per year
- Communicate plans, priorities, and status to the client, team members, and internal management as appropriate.
- Maintain a high awareness of industry issues and trends and emerging technologies such as AI, with a view to incorporating these in future projects and staying ahead of the market.
Requirements
- At least 5 years of experience in a client-facing UX position
- At least 3 years of consulting experience
- Expertise working with complex digital products, business logic, processes, and a variety of clients
- Experience in organizational leadership, including experience working with and influencing teams and executive leads
- A strong track record of problem-solving and a βroll up your sleevesβ mentality
- Entrepreneurial spirit with the ability to see the bigger picture among the details
- Experience working with global teams Highly culturally aware
- Experience in facilitating workshops
- Relationship builder. Highly empathetic and collaborative, able to work across mid to senior-level stakeholders to drive decisions.
- Strong communication skills, including ability to explain, persuade, and take a large amount of information and distill it into a clear, concise message.
- Practical knowledge and experience in Agile practices and Lean methodologies to build best-of-breed products
Work Environment
- Flexible work environmentβoffice, home, or blend; remote-first approach
- Global team with diverse cultures and daily English communication
- Focus on well-being with fitness offerings, mental health plans, and generous time off
- Opportunities for career growth and development across projects and industries
- Equal opportunity employer committed to diversity and collaboration
