Job Summary

• The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb.
• This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints.
• The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers.

Job Expectations

Leadership & Strategy

• Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms.
• Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app)
• Build, mentor, and inspire a team of UX designers, researchers, and design managers.
• Advocate for design thinking and human-centered design practices across the organization.
• Help to build a strong design culture within the organization
• Get hands-on with projects when necessary to drive projects forward

Collaboration & Execution

• Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution.
• Translate business objectives into customer-centric design solutions that drive growth and retention.
• Establish and maintain scalable design systems, ensuring consistency across platforms.
• Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration.

Innovation & Customer Experience

• Use research, data, and insights to inform design decisions and continuously improve usability.
• Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities.
• Champion accessibility and inclusivity, ensuring products are usable by customers worldwide.

Knowledge, Skills, and Abilities

• Experience with A/B testing
• Strong portfolio showcasing design leadership, strategy, and execution
• Experience leading a product focused high-performance design team
• Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution
• Experience managing processes and teams in an agile/scrum environment
• Experience working with design systems and tools such as Figma
• A user-centered design approach and highly collaborative, low-ego approach to design
• Experience attracting, hiring and retaining top design talent

Equipment Knowledge

• Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements

• Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field.
• Five (5) plus years in a Supervisory role preferred.

Education Requirements

• Bachelor’s Degree in Art, UI/UX Design or related field required, or equivalent work experience

Judgment/Reasoning Ability

• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.
• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands

• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.
• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
• The Team Member may occasionally lift or move office products and supplies up to 25 pounds.
• Proper lifting techniques required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The noise in the work environment is usually moderate.
• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment
• Ability to work extended hours as required