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Customer.io
Customer.io
11 open jobs
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Responsibilities

  • Audit and document 50+ design system components, creating comprehensive guidelines for usage, anatomy, behavior, accessibility, and content.
  • Establish voice, tone, and content standards for component documentation—creating templates and patterns that scale across the system.
  • Collaborate with the Design Systems Lead to prioritize components, understand design decisions, and ensure guidelines reflect real-world usage.
  • Define and document content patterns for common UI scenarios (error states, empty states, CTAs, validation messages, etc.).
  • Create before/after examples that demonstrate best practices and common pitfalls for each component.
  • Work cross-functionally with Product and Engineering to ensure guidelines are practical, implementable, and aligned with how teams actually build.
  • Improve discoverability and organization of design system documentation in Figma and Notion.

Requirements

  • 3+ years of UX writing experience, with at least one project involving design systems, component libraries, or technical documentation.
  • Proven ability to write clear, concise guidelines that balance technical accuracy with practical usability.
  • Strong portfolio demonstrating component documentation, UI content, or similar systems-level writing work.
  • Experience with Figma and comfort navigating design files, understanding component structure, and collaborating with designers.
  • Familiarity with accessibility standards (WCAG) and inclusive design principles.
  • Exceptional organizational skills and attention to detail—you're energized by creating order and consistency.
  • Comfort working independently in a remote-first, async-friendly environment with some overlap for collaboration.
  • A pragmatic communicator who asks great questions, gives clear rationale for decisions, and values feedback.
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