Job Description
- Lead design for complex enterprise healthcare applications serving multiple user roles — clinicians, coordinators, administrators, and patients
- Partner with our UX Research team to plan and conduct user interviews, usability tests, and observational studies; translate findings into design direction
- Prototype at appropriate fidelity — from rough concept sketches to high-fidelity, dev-ready specs — depending on what the team needs to learn next
- Contribute to and help maintain design systems that ensure consistency and accessibility across the product
- Navigate the regulatory and compliance constraints of healthcare (HIPAA, clinical workflows, enterprise security, accessibility) while keeping the user at the center
Collaboration & Influence
- Build working relationships with product managers, engineering leads, and client stakeholders — and manage those relationships with confidence, not just compliance
- Present design concepts and research findings to client leadership; frame design rationale in terms of user impact and business outcomes
- Give and receive specific, actionable critique in a team that treats feedback as a normal, ongoing practice
- Push back on briefs that haven't been thought through — and bring a reframe alongside the pushback
Practice & Culture
- Contribute to the evolution of our team's methods, processes, and shared standards — identifying gaps and proposing improvements
- Experiment with AI-assisted design and research tools thoughtfully and share what you learn with the team
- Mentor and support junior designers as the team grows
Requirements
- 3–6 years of UX design experience with a strong portfolio demonstrating complex, multi-role enterprise software
- Proven track record of applying user research to shape — not just validate — design decisions
- Experience in healthcare, regulated industries, or other high-complexity domains strongly preferred
- Comfortable working in embedded, long-term client relationships alongside product and engineering teams
- Experience with distributed and remote-first team collaboration
- Fluent in Figma and comfortable across a range of prototyping and facilitation tools (Miro, Whimsical, etc.)
- Able to design across the full spectrum — from service blueprints and journey maps to detailed interaction specifications
- Strong communicator who can present work clearly to non-designers, including executive audiences
- Accessible-by-default design sensibility; WCAG familiarity a plus
- Curious about how healthcare systems actually work — and energized by the challenge of making them better
- Proactive: you bring a proposed solution alongside every problem you surface
- Resilient in ambiguous, fast-moving project environments
- Growth mindset; actively seeks and applies feedback
