Job Description

• Plan and lead discovery (interviews, workflow observations, surveys) and usability testing; define research goals, scripts, and success criteria
• Apply systems thinking and empathy-driven design to optimize complex healthcare workflows across roles, channels, and devices
• Synthesize qualitative and quantitative insights into experience principles, prioritized opportunities, and measurable design recommendations
• Create concepts, wireframes, and high-fidelity prototypes (e.g., AI tools, Figma) to explore solutions, de-risk decisions, and accelerate delivery
• Define user journeys, information architecture, and interaction patterns that support clinical and administrative tasks and reduce cognitive load
• Lead critiques and iterate designs using stakeholder feedback, accessibility reviews, and usability findings; document decisions and tradeoffs
• Define, contribute to and help evolve the design system and component library, following governance and contribution standards and supporting adoption across teams
• Ensure consistency and scalability across the portfolio through reusable patterns, style guides, content guidelines, and interaction standards
• Partner with engineering to align design libraries with coded components and to improve implementation quality through specs and QA
• Support product prioritization by connecting user needs, business outcomes, and technical constraints to clear experience recommendations
• Facilitate workshops (journey mapping, design studios, story mapping) to align teams, clarify requirements, and drive decisions
• Present design rationale and outcomes to stakeholders; build alignment through storytelling, artifacts, and clear documentation
• Champion accessibility by designing and validating against WCAG standards (color, keyboard, screen reader, responsive behaviors)
• Set usability and accessibility quality bars; partner with QA/engineering to ensure implementation meets standards for diverse user populations
• Incorporate healthcare compliance and privacy requirements (e.g., HIPAA) into interaction patterns, data display, and workflow design

Requirements

• Bachelor’s Degree in relevant field
• 6+ years of relevant UX/UI design experience, including ownership of complex B2B and/or SaaS products
• Expert proficiency in design/prototyping tools (e.g., Figma) and production of developer-ready specifications
• Demonstrated ability to leverage AI powered tools as a multiplier of individual and team productivity and efficiency
• Deep knowledge of UX principles, information architecture, accessibility, responsive design, and design system practices
• Demonstrated experience working in agile product teams and influencing roadmap decisions through research and data
• Excellent communication, facilitation, and stakeholder management skills, including presenting to cross-functional leaders
• Ability to translate complex requirements into clear, scalable experiences; comfort navigating ambiguity and making principled tradeoffs

Benefits

• 15-20% travel required