Job Description

• Understand internal processes and their impacts on user journeys
• Lead user experience design activities, including research, prototyping and usability testing
• Create and evolve interface prototypes consistent with the design system and user flows
• Map user journeys and identify opportunities to improve service experiences
• Apply principles of information architecture, usability and user-centered design
• Collaborate with business, technology and architecture teams to define digital solutions
• Contribute to the evolution and consistent application of the organization’s design system
• Support the prioritization and continuous development of user experience initiatives
• Align and validate solution proposals with stakeholders
• Estimate the effort required for user experience–related activities
• Ensure continuous improvement of UX frameworks and processes
• Analyze the impact of technological changes on the user experience and propose improvements

Expected behaviors

• Proactivity and autonomy to identify problems and propose improvements
• Commitment to delivering quality solutions on time and aligned with business objectives
• Negotiation and influencing skills, articulating ideas and building consensus with diverse stakeholders
• Clear, objective and empathetic communication
• Analytical capability, critical thinking and a focus on problem solving
• Collaborative spirit and teamwork
• Ability to handle conflicts and divergent opinions constructively
• Flexibility to adapt to changes, new technologies and dynamic environments

Requirements

• Bachelor’s or technical degree in Design, Computer Science, Systems Analysis and Development, or related IT fields
• Hands-on experience in UX design, including research, prototyping and usability testing
• Experience in journey mapping and information architecture
• Knowledge of design systems and interface patterns
• Experience facilitating UX or discovery workshops
• Ability to analyze usage data and experience metrics
• Interpersonal skills: communication, negotiation, creativity, collaboration, dynamism and adaptability
• Proactive profile regarding topics such as diversity, inclusion and research and extension initiatives (labs)
• Practical knowledge of Figma
• Design Thinking, Design Sprint and Service Blueprint
• Google Analytics
• Collaborative tools (e.g., Mural)
• UX Research and UX Writing
• Data-driven design
• Conducting user journey mapping and running related workshops

Benefits

• Meal allowance or food allowance
• Discounts on courses, universities and language schools
• Stefanini Academy – a platform offering free, up-to-date online courses with certification
• Mentoring
• Childcare assistance
• Discount program for medical consultations and exams
• Health insurance
• Dental insurance
• Benefits club with discounts at top establishments
• Travel club
• Pet care benefits and much more...