User Research
- Conduct user research (interviews, usability testing, surveys) to understand customer, retailer, and operations pain points across the returns journey
Experience Design
- Create wireframes, user flows, and high-fidelity designs to improve key product experiences across Happy Returnsβ platform
Prototyping
- Develop interactive prototypes to test and validate design concepts quickly
Cross-Functional Collaboration
- Partner with Product, Engineering, and Operations to translate business requirements into intuitive user experiences
Design Systems
- Contribute to and leverage existing design systems to ensure consistency and scalability across products
Data-Informed Design
- Use qualitative and quantitative insights (user data, behavioral metrics) to inform design decisions and iterate on solutions
Requirements
- Portfolio: A portfolio demonstrating UX/UI design work, including process (research, ideation, iteration)
- Tools: Proficiency in design tools such as Figma (preferred), Sketch, Adobe XD, or similar
- Research & Testing: Familiarity with usability testing, user interviews, and synthesis of insights
