Job Description
Demonstrates a strong understanding of human behavior and customer bias, using skilled interviewing techniques to uncover underlying needs and inform product decisions. Work closely with customers to responsibly recruit educators, students, and parents, with sensitivity to consent, privacy, and trust. Uses the latest AI tools to scale research efforts, streamline workflows, and synthesize insights across diverse data sources. Partner with Product teams to define and maintain clear research agendas and roadmaps. Develop primary research questions and objectives aligned to business strategy, ensuring research addresses critical knowledge gaps. Select appropriate qualitative and quantitative research methods, develop comprehensive research plans, execute high-quality studies, and maintain effective touchpoints with cross-functional partners throughout the process. Apply expertise in human behavior and human factors to analyze and synthesize research data, producing clear, actionable insights that directly address research objectives. Influence product strategy through research-driven insights, advocating for user-centered decisions and helping stakeholders understand the value and impact of research. Presents research findings, recommendations, and solutions to senior leadership with clarity, confidence, and executive presence. Conduct market research and competitive analysis to identify trends, gaps, and opportunities that shape product direction. Ensure regulatory, compliance, and privacy considerations are factored into user recruitment and data collection. Foster a culture of collaboration, shared ownership, and continuous improvement across teams. Other duties as assigned.Requirements
- 5+ years' proven success leading user research projects with demonstrated impact.
- Bachelorβs degree in a relevant field (HCI, Psychology, Human Factors, Social Sciences, etc.) or equivalent experience; Masterβs preferred but not required.
- Strong command of qualitative and quantitative methods; knows when to use what.
- Work samples demonstrating experience and deliverables (e.g., research plans, reports, presentations, etc.).
- Familiarity with common research/design tools (e.g., usertesting.com, survey platforms, testing tools, repositories, Figma) and strong organizational habits.
- Experience collaborating with cross-functional teams in product development, including UX Design, Product Management, Engineering, and Analytics.
- Good time management skills and extremely detail-oriented.
- Comfort working across multiple workstreams and able to adapt to changing priorities.
- Experience working in the EdTech or Education fields.
- M.S. in Human Factors, HCDE, Statistics, or Cognitive Psychology.
- Experience working with Jira, Jira Product Discovery, Usertesting.com, Qualtrics, Google Analytics, and MixPanel.
- Experience with accessibility and inclusive design practices.
- Experience working with Agile software development and Continuous Discovery.
