Job Description
- Coordinate UX certification for member banks: Maintain an up‑to‑date view of each bank’s UX status across features and countries, from first proposals to certified experiences, and keep stakeholders aligned.
- Review and challenge member designs against Wero standards: Compare member flows and UI with our central UX guidelines and pattern library, identify gaps and risks, and document clear, actionable feedback.
- Drive follow‑up and resolution of UX gaps: Coordinate feedback loops, clarifications and iterations with member banks, ensuring agreed improvements are implemented and re‑assessed until ready for certification.
- Enable banks with clear, practical materials: Contribute to guidelines, best‑practice examples, checklists, walkthrough videos, and member‑facing decks that make our standards easy to understand and apply.
- Feed real‑world insights back into the product: Bring recurring issues, learnings, and user feedback back to EPI product and design teams, and propose improvements to documentation, patterns, and standards.
- Turn complex topics into simple messages: Translate UX and technical constraints into structured, accessible communication for non‑design stakeholders, and escalate blocking points in a timely, constructive way.
- Leverage user research and data: Organise or relay user research (e.g. usability tests, post‑launch feedback) and convert insights into concrete recommendations for member UX improvements.
Requirements
- Strong communication skills
- Excellent written and spoken English; additional EU language is a plus.
- Proven experience collaborating with external partners or clients (ideally banks or large enterprises).
- Solid understanding of user-centred design principles (UX and UI).
- Structured approach to tracking many parallel workstreams (multiple banks, features, countries).
Benefits
- Competitive salary
- Health insurance
- Flexible work hours
- Professional development opportunities
- Remote work options
