Job Description

• Defining and driving the end-to-end information architecture and user journey mapping for our products.
• Standardizing and streamlining our existing design systems, and consolidating legacy approaches into a cohesive, scalable framework.
• Interviewing users, leading usability testing, and advocating for iterative design improvements based on user and stakeholder feedback.
• Establishing and leading user research and usability interview practices.
• Translating user research findings into actionable design solutions, creating wireframes, prototypes, and high-fidelity designs primarily using Figma.
• Identifying high value areas of the application that are not intuitive and, in tandem with PM prioritization and Engineering feasibility, recommending frictionless workflows to improve adoption.
• Managing and mentoring contractors (and, in the future, additional ICs), ensuring quality and consistency across all user touchpoints.
• Collaborating closely with Product Management, Engineering, Customer Success, and Marketing to ensure seamless handoffs, prioritized user needs, and stakeholder alignment.
• Designing for both non-technical users and sophisticated administrators in the performing arts space, developing experiences for web and mobile applications.

Requirements

• Bring 7+ years of UX design experience with at least 3 years successfully leading design initiatives or projects as a senior or lead IC.
• Have demonstrated expertise in information architecture, user journey mapping, and design system standardization for SaaS or B2B2C products.
• Have a knack for creating and implementing user research and usability testing programs from the ground up.
• Are an expert in Figma and are comfortable with other design and prototyping tools.
• Exhibit exceptional communication skills and have a strong ability to collaborate across disciplines and levels of seniority.
• Enjoy mentoring or managing other designers or contractors, and are willing to take on more formal leadership as the function grows.

Benefits

• Medical, Dental, and Vision insurance to keep you covered
• 401(k) to help you plan for the future
• Paid Holidays and Flexible PTO
• Remote Work
• Office Equipment Reimbursement