Job Description
- Defining and driving the end-to-end information architecture and user journey mapping for our products.
- Standardizing and streamlining our existing design systems, and consolidating legacy approaches into a cohesive, scalable framework.
- Interviewing users, leading usability testing, and advocating for iterative design improvements based on user and stakeholder feedback.
- Establishing and leading user research and usability interview practices.
- Translating user research findings into actionable design solutions, creating wireframes, prototypes, and high-fidelity designs primarily using Figma.
- Identifying high value areas of the application that are not intuitive and, in tandem with PM prioritization and Engineering feasibility, recommending frictionless workflows to improve adoption.
- Managing and mentoring contractors (and, in the future, additional ICs), ensuring quality and consistency across all user touchpoints.
- Collaborating closely with Product Management, Engineering, Customer Success, and Marketing to ensure seamless handoffs, prioritized user needs, and stakeholder alignment.
- Designing for both non-technical users and sophisticated administrators in the performing arts space, developing experiences for web and mobile applications.
Requirements
- Bring 7+ years of UX design experience with at least 3 years successfully leading design initiatives or projects as a senior or lead IC.
- Have demonstrated expertise in information architecture, user journey mapping, and design system standardization for SaaS or B2B2C products.
- Have a knack for creating and implementing user research and usability testing programs from the ground up.
- Are an expert in Figma and are comfortable with other design and prototyping tools.
- Exhibit exceptional communication skills and have a strong ability to collaborate across disciplines and levels of seniority.
- Enjoy mentoring or managing other designers or contractors, and are willing to take on more formal leadership as the function grows.
Benefits
- Medical, Dental, and Vision insurance to keep you covered
- 401(k) to help you plan for the future
- Paid Holidays and Flexible PTO
- Remote Work
- Office Equipment Reimbursement
