Our Mission

We’re on a mission to make money work for everyone by simplifying the traditional banking experience.

Company Overview

After starting as a prepaid card, our product offering has dramatically expanded in the UK. We now offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards in the UK, along with savings, investments, and pensions management. We aim to solve problems and change lives.

User Research Team

Our User Research Team comprises 21 researchers embedded in various collectives like Core Banking and Business Banking, collaborating closely with Product Design, Product Management, and Engineering teams. Research at Monzo is an integral part of the Design organization.

Key Responsibilities

• Build and nurture a customer-obsessed team culture, ensuring a deep understanding of our users.
• Assist in hiring other brilliant researchers and team members.
• Collaborate with global researchers to deliver high-impact work.
• Manage a backlog of global opportunities for international peers.
• Prioritize based on user needs and opportunity size.

Qualifications

• Experience setting up research processes and adapting them as necessary.
• Familiarity with global products and excited about building innovative solutions.
• Hands-on experience with exploratory and evaluative qualitative research methods.
• Experience in multidisciplinary team environments, leading impactful research.
• Skilled in user testing across various settings, especially mobile.
• Knowledge of research study design while considering practical constraints.
• Strong communication and storytelling skills, able to engage your audience effectively.
• Collaborative mindset, thriving in team environments.
• Familiar with quantitative research and its role in shaping metrics and team success.

Benefits

• €86,700 - €105,570 + benefits
• Hybrid working model based in Dublin office
• Flexible working hours
• 34 days of annual leave including public holidays
• €1,200 learning budget each year
• Private healthcare scheme
• Pension scheme with matching contributions up to 6%
• Wellbeing benefits including mental health support and financial education

Application Process

• 30-minute recruiter call focusing on general suitability.
• 60-minute discussion of a pre-interview research task.
• Final interviews totaling 1.5 to 2 hours, covering teamwork, impact, leadership, and values.

Diversity and Inclusion

Diversity and inclusion are priorities at Monzo. We support our employees’ growth and embrace a diverse and inclusive work environment.