About the Role
Built from the ground up by specialty pharmacists, physicians, and technologists, the House Rx platform enables all aspects of medically integrated dispensing - from prior authorization and financial counseling to fulfillment tools, scalable patient outreach, and real-time analytics. Integration with multiple EHR systems allows collaboration between physicians, pharmacists, and on the ground care teams to deliver more effective and efficient patient care.We are seeking an experienced Senior UX / Product Designer to join our team as we raise the bar for digital experiences in healthcare. We enable the care of thousands of patients every single day, and are looking for someone who is excited to support the rapid scaling and growth of our platform across multiple specialty areas and workflows. A designer in this role will closely collaborate with our product, clinical operations, and engineering teams, though they will also work with stakeholders across the company and engage directly with our customers and users. They will be responsible for conducting primary research with our end users and supporting product managers in identifying key problems within the platform that deserve focus and investment.
We believe that our designers are bastions of culture, engaging with empathy across the entire organization. They focus on creative problem solving, unbound by old playbooks, and are driven by a relentless focus on continuous iteration and improvement of their products, their teams, themselves and the company as a whole. If this sounds like you, read on.
Key Responsibilities
- Develop a deep understanding of our clinical team members user journeys, the jobs to be done, and the pain points that we can improve.
- Continue to evolve and define our UX principles, frameworks, and best practices.
- Collaborate across the entire organization to ensure you are getting the best feedback from the right people.
- Be a builder at heart with technical depth. You can understand how a feature is built in the codebase with the help of AI. You prototype quickly and effectively to get to feedback earlier.
- AI-native. You've meaningfully changed how you work through AI. Not just using it to go faster but rethinking what's possible.
- Create a culture of innovation, push back on preconceived notions, and approach problems with consistent patterns.
- Self-driven. You don't wait to be told what to do next. You find the problem, form a view, and move.
- Foster a culture of collaboration, continuous learning, discussion, and healthy debate.
- Be willing to go above and beyond.
- Stay up-to-date with industry trends and emerging technologies to identify opportunities for ongoing innovation & improvement.
About You
- 5+ years of professional product/UX design experience, working closely with engineering teams and managing cross-functional stakeholders.
- Experience designing for complex, multi-step workflows in software products (e.g., operational tools, workflow systems, or data-heavy applications).
- Experience working on pharmacy management systems, electronic health records (EHRs), or related healthcare SaaS software strongly preferred.
- A strong portfolio demonstrating creative problem solving and critical thinking within complex systems and ambiguous problem spaces.
- Deep curiosity and enthusiasm for AI, with hands-on experience of how AI can enhance user experiences, automate workflows, and reshape how products are built.
- Extreme proficiency in Claude Code or similar, with the ability to produce implementation-ready designs.
- Excellent communication, collaboration, and project management skills.
- An ability to bring together opposing viewpoints and facilitate healthy discussion to arrive at the most effective outcome.
- Strong analytical, problem-solving, and critical thinking skills.
- A startup mindset, comfortable navigating shifting priorities and moving quickly in ambiguous environments.
Why You Should Join Our Team
A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need. At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and new ideasβno matter how radical. We are a remote-first company; however, some pharmacy operations roles require onsite clinic presence. Weβre committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their livesβat home, at work, and everywhere in between. In particular, we offer:- Flexible work hours and flexible paid time off.
- Work remotely.
- Generous parental leave.
- Comprehensive healthcare, vision and dental benefits.
- Competitive salary and equity stake.
Expected Full-Time Base Salary: $165,000 - $190,000. These ranges represent the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off, and benefits.
