Responsibilities

• Collaborate closely with your trio (development and product management partners) as well as with key stakeholders across the portfolio.
• Design end-to-end experiences by creating low-fidelity wireframes, high-fidelity design assets, journey maps, and detailed service blueprints.
• Own customer outcomes and develop a holistic, integrated user experience vision.
• Facilitate design reviews, critiques, and workshops to ensure smooth collaboration among stakeholders.
• Leverage user feedback and data to inform design decisions, working with product management to define strategic direction.
• Develop design concepts and solutions based on user needs, product vision, and technical capabilities.
• Use state-of-the-art AI tools and maintain a curious mindset toward AI to experiment and craft innovative, outcome-focused design solutions.

Requirements

• Minimum 3 years of relevant industry experience in senior roles leading the design of SaaS products.
• Ability to produce design deliverables across the full user experience, including initial vision and concept work, workflows/flows, wireframes, and polished visual designs.
• Portfolio showcasing both web and mobile projects, with examples of delivered products that detail your specific contributions to design direction and decisions.
• Experience integrating user research findings into concepts and collaborating with UX research and content design teams.
• Passion for solving complex problems and identifying opportunities to improve product experience.
• Experience in specialized markets such as healthcare, automotive, education, and insurance is a plus.

Benefits

• Comprehensive health benefits, life and disability insurance, and fertility and family-building support programs.
• Generous paid time off and holidays, volunteer days, quarterly personal wellness days, and no-meeting days.
• Tuition and book reimbursement programs to support ongoing learning and professional development.
• Thrive Global wellness program, confidential employee assistance program (EAP), and one-on-one wellness coaching.
• Employee programs — including employee resource groups (ERGs), the “GoTo Gets Involved” program, and charitable donation matching — to amplify your social network and the impact of your contributions.
• Registered Retirement Savings Plan (RRSP) to help you plan for the future.
• Gym fee reimbursement programs to support physical wellness.
• Access to telemedicine services for convenient healthcare.
• GoTo performance bonus program to celebrate your engagement and contributions.
• Monthly remote work allowance to cover home office expenses.