Job Description
- Conduct ongoing user research with retailers, brands, and store operations teams to understand workflows, pain points, and opportunities
- Partner with product managers on customer discovery, participating in interviews and translating insights into design implications
- Design and run usability tests to validate design hypotheses before committing engineering resources
- Build user personas, journey maps, and service blueprints that inform product strategy across the portfolio
- Own end-to-end design for In-Store Digital Media and ESL products, from concept through detailed specifications
- Create wireframes, prototypes, and high-fidelity designs that balance user needs with technical constraints and business goals
- Establish and maintain design systems and component libraries that enable consistent, scalable product development
- Communicate design rationale, progress, and learnings to stakeholders across the organization
Requirements
- 6+ years of UX/product design experience, with portfolio demonstrating end-to-end product design work
- Experience with B2B products, preferably in enterprise software, SaaS, or technology platforms
- Strong user research skills with experience conducting discovery interviews, usability testing, and translating insights into design decisions
- Proficiency with modern design tools (Figma preferred) and ability to create design systems and component libraries
- Experience designing for multiple user types with different needs, contexts, and technical sophistication
- Comfort with ambiguity and early-stage product challenges where the right solution requires experimentation
- Excellent communication skills, with ability to articulate design rationale to engineering, product, and business stakeholders
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
