Job Description

• Plan and execute generative research: user interviews, contextual inquiry, diary studies, and ethnographic observation to uncover unmet needs and opportunity spaces.
• Design and run evaluative research: usability studies, concept testing, prototype reviews, and survey-based validation at key product milestones.
• Define research questions collaboratively with product, design, and engineering partners, then own execution from recruitment through synthesis.
• Develop and maintain a research repository that makes insights discoverable and actionable across teams.
• Communicate findings clearly to audiences ranging from ICs to senior leadership, adapting depth and format to the audience.
• Advocate for the user in roadmap and prioritization conversations, backed by evidence.
• Contribute to and evolve team research standards, tools, and practices.

Requirements

• 5+ years of UX research experience, with a demonstrated mixed-methods practice spanning both generative and evaluative approaches.
• Deep fluency in qualitative methods (interviews, contextual inquiry, diary studies) and strong working knowledge of quantitative methods (surveys, behavioral analytics, A/B test interpretation).
• Experience recruiting and managing research participants across diverse populations.
• Proven ability to design research that drives product decisions — not just informs them.
• Familiarity with research operations: managing vendors, tools, panels, and research repositories.
• Ability to produce polished, well-structured synthesis artifacts — journey maps, mental model diagrams, opportunity frameworks — that designers and PMs can act on directly.
• Proficiency with Figma or equivalent tools for creating research communication materials and lightweight prototypes.
• Working knowledge of HTML, CSS, and JavaScript at a level that enables building and modifying interactive prototypes for research purposes.
• Strong written and verbal communication skills, with a track record of influencing product direction through research.
• Experience facilitating workshops, alignment sessions, and research readouts with cross-functional teams.

Benefits

• Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
• Stock options.
• Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.
• 401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.
• Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.
• Recognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.