Job Description

• Collaborate with product teams, engineers, and cross-functional stakeholders to understand user needs, business objectives, and technical requirements.
• Design conversational experiences for voice, chat, and virtual assistant products.
• Create journey maps, user flows, wireframes, prototypes, sample dialogs, and detailed interaction specifications.
• Use Figma to develop wireframes, prototypes, and design artifacts for stakeholder alignment and delivery.
• Facilitate design workshops, proposal discussions, and alignment sessions with internal teams and business stakeholders.
• Build thoughtful, user-centered conversational flows that support customer, patient, and professional-facing use cases.
• Evaluate usability, consistency, and performance across customer journeys and conversational experiences.
• Support conversation tuning using qualitative and quantitative data.
• Create recording scripts, maintain prompt catalogs, and ensure adherence to established persona and voice guidelines.
• Participate in testing to ensure applications function as designed.
• Apply human-centered design methods to frame problems, identify patterns, uncover opportunities, and visualize possible solutions.
• Stay current on conversational AI, voice interaction design, Microsoft Copilot, and emerging UX best practices.
• Mentor or support less experienced designers when appropriate.

Requirements

• 3–5 years of relevant UX, interaction design, conversational design, or related experience.
• Experience designing conversational experiences, including voice, chat, virtual assistants, or IVR applications.
• Hands-on experience with Microsoft Copilot or related Microsoft AI/productivity tools.
• Proficiency creating wireframes, flows, and prototypes in Figma.
• Strong understanding of the Software Development Life Cycle, and experience working with product and engineering teams.
• Experience creating user flows, wireframes, prototypes, sample dialogs, and interface specifications.
• Ability to facilitate workshops, proposal discussions, and stakeholder alignment sessions.
• Strong communication, organization, and leadership skills.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Bachelor’s degree in Human-Computer Interaction, Linguistics, Cognitive Science, Graphic Design, Digital Communications, Computer Science, Engineering, or a related field.
• Experience with IVR application design.
• Experience with speech recognition software, voice interfaces, or multimodal speech interfaces.
• Knowledge of speech and language technologies, including: Automatic Speech Recognition, Natural Language Understanding, Voice User Interfaces, Chat-based conversational design.
• Deep understanding of VUI design patterns and principles.
• Experience designing voice personas based on research, user demographics, and brand guidelines.
• Experience supporting enterprise-scale conversational AI or customer experience platforms.

Benefits