Responsibilities

• Own the design for features and flows across Docrio and Matters & Intakes, from initial problem framing through high-fidelity design and release QA
• Meet regularly with Product Management and Engineering to scope work, refine requirements, and resolve ambiguity
• Run customer research with attorneys, paralegals, and legal operations users, including interviews, usability sessions, and concept testing
• Design for the realities of legal work: dense information, compliance requirements, audit trails, permissions, and workflows where mistakes have real consequences for customers and their clients
• Collaborate with Engineering to ensure designs are feasible and performant
• Partner with Sales, Professional Services, and Customer Success to understand customer pain points and implementation realities
• Represent Litify in customer design reviews, research sessions, and the occasional demo as a subject matter expert for your product areas
• Collaborate with other designers on the team and help shape how we run critique, research, and design reviews

Requirements

• 5+ years of product design or UX design experience, with meaningful time spent on B2B SaaS, enterprise, or workflow-heavy software
• A portfolio of data-dense, multi-step workflows that shows strong interaction design and information architecture, along with how you framed the problem, what you considered and ruled out, and how you assessed the outcome
• Experience designing for legal tech, document management, document generation, case management, CRM, or another regulated industry (legal, healthcare, financial services) is a major plus
• Experience designing on or alongside Salesforce, or another large enterprise platform with an established design system. Experience extending a design system with custom components is an even stronger plus
• Comfortable planning and running your own customer research
• Fluency in Figma and a working understanding of HTML, CSS, and accessibility, enough to effectively communicate with engineers
• Able to work across multiple products without losing the thread on the user’s end-to-end experience
• Comfortable designing in product areas where the patterns are still being established, including AI features
• A clear, direct communicator able to walk executives, engineers, and customers through design decisions
• Comfortable giving and receiving critique, and willing to step up when teammates ask for help
• Strong organizational and time management skills; comfortable running multiple workstreams in parallel inside an Agile process