What You'll Do
- Lead Discovery: Plan and facilitate user research - interviews, contextual inquiry, usability testing - to surface real problems before jumping to solutions.
- Design Across the Stack: Move fluidly between journey maps, service blueprints, wireframes, and high-fidelity prototypes depending on what the engagement needs. Own the end-to-end design arc.
- Build and Validate: Go beyond static deliverables where needed - build interactive prototypes, contribute to design systems, or work directly in tools like Figma, Tableau, or low-code platforms to get something in front of users faster.
- Translate for Technical Teams: Partner with developers, architects, and data engineers to make sure what you design is actually buildable - and that what gets built matches the intent.
- Communicate Design Decisions: Articulate your design thinking to non-design stakeholders: why this approach, what it solves, what trade-offs were made. Make design accessible without dumbing it down.
- Bring AI Into the Work: Use AI tools to accelerate synthesis, prototype generation, and design iteration - and help clients think through how AI changes their product and service design.
What You'll Bring
- Generalist UX Range: 5–8 years across UX research, interaction design, and/or design build. You've done at least two of the three well - and ideally all three.
- Consulting or Client-Facing Experience: You've worked in an agency, consultancy, or embedded client delivery context. You know how to operate with ambiguity, shifting priorities, and real stakeholder pressure.
- Enterprise Design Context: Experience designing for internal enterprise tools, workflows, or platforms - not just consumer-facing products. You understand organizational complexity and design within it.
- Prototyping & Build Fluency: Proficiency in Figma is expected. Familiarity with Tableau, Power BI, or low-code tools is a strong plus for engagements with a data visualization component.
- Research Rigor: You know how to run a proper user interview, synthesize findings, and turn messy qualitative data into design direction - not just pretty journey maps.
- AI-Forward Mindset: You actively use AI tools to accelerate design work and bring a point of view on how AI is changing product and service design.
- Local Presence: Based in LA or Orange County, with the ability to be on-site at client locations in the SoCal area.
Benefits
- Competitive salary with performance-based bonus
- PTO, holidays, and sabbatical program
- Health, dental, vision, and life insurance
- Retirement plan with company match from day one
- Learning and professional development support
- Small-firm culture with direct access to leadership
