Responsibilities

• Design the human-AI interaction experience for Spring Health's user-facing AI agents across web and mobile platforms.
• Own the intent architecture end-to-end (taxonomy, routing, and gap analysis) and drive release rigor for AI experiences, including versioning, staged rollouts, and regression testing.
• Write, test, and optimize system prompts and exceptional UX copy.
• Partner deeply with Clinical and Product teams to ensure AI interactions drive clinically valid behavior change, focusing on internal motivation.
• Define conversational parameters and graceful error handling for edge cases, hallucinations, or ambiguous user intent.
• Collaborate with engineers to implement prompt versioning and evaluate conversational quality using testing frameworks.
• Design and prototype chat interfaces, considering latency, tool-calling UI, and user onboarding within our core design system.
• Act as a strategic design leader, regularly presenting conversational architecture, AI performance insights, and product vision to executives and extended leadership teams.

What success looks like

• Optimize AI interaction resolution rates and reduce the necessity for human fallback through refined conversational flows.
• Maintain exceptionally high member satisfaction scores specifically for AI-driven conversational experiences.
• Successfully define and integrate reusable AI interaction patterns into the design system within the first 6 months.
• Reduce AI hallucination/off-brand response rates based on internal quality evaluations.

Requirements

• 5+ years of experience in UX/Product Design, with at least 1-2 years focused on AI-driven products, LLMs, or conversational agents.
• Deep intellectual curiosity and a drive to tinker.
• Strong portfolio demonstrating complex human-AI interaction design, underlying logic, and user flows.
• Deep understanding of LLM capabilities and constraints (e.g., context windows, streaming).
• Familiarity with prompt engineering and testing methodologies.
• A passion for incorporating user insights into evals and other metrics to improve conversational quality.
• Strong cross-functional collaboration skills, particularly with engineering and clinical experts.
• Top-notch communication and executive presence.

Nice to have

• Experience integrating AI patterns into existing design systems (e.g., Figma).
• Experience integrating AI UX eval methods into spec-driven agentic workflows.
• Experience in the benefits or mental health space.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, connecting employees to fitness, mindfulness, nutrition, and sleep options.
• Access to BrightHorizons providing sponsored childcare and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Company Commitment

• Spring Health is committed to fostering a workplace where everyone feels valued and supported.