Job Description
We are adding a Senior User Researcher to our Collaborate & Scale product pillar who will help us better enable teams to be successful and grow their businesses on Webflow. You will help us better understand our customers and how to bring their needs to existing and new product initiatives for Webflow. This role will help us learn about our current and potential customers, and who we can serve by identifying continued and new opportunities in our product roadmap.
As a Senior User Researcher, youโll โฆ
- Help define and shape the research function at Webflow as we make it a core pillar of the product insights team
- Plan and execute inclusive, strategic, and valuable user research: design research studies and tests, recruit participants, facilitate interviews, and analyze results
- Synthesize findings and use compelling narratives to communicate digestible and actionable insights and recommendations to a variety of partners in ways that build trust, informs, and drives consensus around key decisions
- Influence and support the formation of technical product roadmaps and tactical solution designs that are highly usable and useful to a diverse and global audience
- Evolve and elevate Engineering, Product, and Designโs (EPD) user research capabilities by equipping non-researchers with toolkits, training, and processes to set them up for success in their own research
In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
About you
Youโll thrive as a Senior User Researcher if you have:
- Experience building products in the B2B SaaS space
- A proven track record of leading research and collaborating with other teams to discover insights, identify unmet needs, craft better products, and significantly impact company strategy
- Experience with lean research integrated with product teams in an agile process
- Exceptional ability at empathically listening, perceiving usersโ needs, and delivering an unbiased view of users
- Exceptional ability to understand and breakdown complex systems and large amounts of research data, generate user insights, and turn those insights into action items for product teams
- Experience in qualitative and quantitative research methods
- Experience advocating for, implementing, and interpreting analytics
- Knowledge of accessibility, principles of effective design, and the Jobs to be Done framework
- Facilitation experience to drive consensus and buy-in, especially with cross-functional partners and stakeholders
- Implemented and improved research tools and programs
- Mentored other researchers and product designers
