Senior User Experience Researcher

14 days ago

Job Description

Lennar, one of the largest home builders in the US, is seeking an experienced Senior User Experience (UX) Researcher to join its DigitalOps Product team. In this role, you will help us research and translate the process of Home Building โ€“ from land purchase through sale โ€“ in a way that will enable our industry leading software development team to create world class tools. You will also play a crucial part in shaping the user experience of these innovative digital construction products.


  • Conduct in-depth user research to deeply understand the needs, behaviors, and pain points of Lennarโ€™s diverse user base, including homebuyers, purchasing teams, marketing teams, and construction professionals.
  • Design and execute a wide range of research methodologies, such as user interviews, usability testing, contextual inquiries, and ethnographic studies, to gather rich insights.
  • Analyze research data, identify patterns and trends, and translate findings into actionable recommendations to inform product strategy, design, and development.
  • Collaborate closely with cross-functional teams, including product managers, designers, and engineers, to ensure user-centric decision-making and the delivery of exceptional user experiences.
  • Establish and maintain a user research practice within the organization, including developing research processes, tools, and best practices.
  • Communicate research insights effectively through compelling presentations, workshops, and written reports to stakeholders at all levels.
  • Stay up-to-date with the latest UX research methodologies, trends, and industry best practices, and continuously improve the research practice.


  • 7+ years of experience in user experience research, with a strong track record of delivering impacting research insights.
  • Proficiency in a wide range of user research methods, including qualitative and quantitative techniques.
  • Excellent analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable recommendations.
  • Strong communication and presentation skills, with the ability to effectively convey research findings to both technical and non-technical stakeholders.
  • Experience working in an agile, fast-paced environment, and the ability to adapt to changing priorities and requirements.
  • Familiarity with construction, real estate, or home-related industries is a plus.
  • Advanced degree in Human-Computer Interaction, User Experience Design, Psychology, or a related field is preferred.

About Lennar

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One of the Nation's leading homebuilders providing homes for first-time, move-up, luxury, urban and active adult buyers. Lennar was founded in 1954 in Miami, Florida and currently builds in 19 states and more than 44 markets across the Nation. Lennar also provides financial services to our buyers through Lennar Mortgage and Lennar Title.

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