We are looking for a German- and English-speaking UX Researcher, who can identify, empathise with and understand the problems, wants and needs of our target users, can quickly prepare high-level product concepts (in collaboration with the UX Designer where required), identify critical assumptions behind those product concepts, carry out assumption tests and iteratively improve them.
Your mission:
- Support product strategy:
- Define/refine target user personas for existing / new product areas
- Prepare and improve journey maps target personas
- Define/refine value proposition for existing / new product areas
- Drive product discovery research activities:
- Plan and execute user research continually (with a focus on qualitative research methods)
- Define (or refine existing) customer personas and customer journey maps
- Identify and understand opportunities (unmet user needs, pains and gains) of target customer personas along the customer journey which when addressed would drive specific product outcomes, in addition to visualising and structuring the opportunity space
- Explore multiple solutions to the target opportunities, compare and contrast those solutions together with your cross-functional team members, identify hidden assumptions of desirability, usability, feasibility and viability, test the most critical of those assumptions by defining and testing hypotheses, and iteratively discover the best solution
- Prepare product concepts or low-fidelity prototypes (in collaboration with the UX Designer wherever required), conduct user tests and iteratively improve the product concepts
Your profile:
- At least 3 years of experience in UX Research in the B2B space
- Deep expertise in qualitative research tools, processes and methodologies
- Comfortable using virtual whiteboards such as Miro, FigJam, Mural, etc.
- Experience using user testing tools like Maze, UXtweak, UserTesting, etc.
- No difficulty using task and document management tools such as Notion, Jira, Confluence, Google Workspace etc.
- Excellent communication skills (both oral, written and visual) both in English and German
- Proactive approach and an entrepreneurial mindset
- Experience working in a cross-functional team
Nice to have:
- Experience working in high-growth startup environments
- Experience with UX Design
We are a diverse team and want to grow as such. If you are looking to relocate to Germany to join us, we are happy to share our knowledge and help you through the relocation process.
