Job Description
We are seeking a User Researcher who is passionate about understanding people, their needs, and their motivations and can translate it into actionable insights to inform decision-making within the organisation. This role is fully remote and is open to candidates located in the UK or Europe. The ideal candidate will have a solid background in anthropology, behavioural science, Human Computer Interaction or similar, demonstrating a deep understanding of human behaviour and decision-making. This role requires an individual capable of working independently, proactively taking initiatives, and a strong interest in continuous improvement.
Projects will range from the evaluative to discovery research, you will also apply your knowledge to interpret research findings, analyse user behaviour, and provide unique insights guiding our product development. You'll work within the strategic needs of our company, delivering research that significantly impacts product design and user experience within your assigned teams.
About the team
In addition to the user research team, youโll be joining our dynamic Experience team. We're a small but diverse group of Product Designers, Brand Designers, Content Designers, and User Researchers. Our team is united by a passion for creating impactful designs. We bring together a unique blend of skills and perspectives to make science understandable, personalised, and actionable for millions. We take pride in crafting exceptional experiences. Period.
We believe in balancing user needs with business goals to achieve our long-term mission.
We also value playfulness, exploration, and collective learning. After all, who says work canโt be fun? :-)
You Will...
- Lead end-to-end design, planning, and execution of user research studies independently with minimal support.
- Leverage your knowledge of various research methods to provide deep insights into user behaviour and interaction.
- Analyse data and present clear and comprehensive reports based on your research findings.
- Collaborate efficiently with product and experience teams and translate research findings into actionable design and product improvements.
- Take the initiative and demonstrate a proactive approach to anticipating opportunities and addressing challenges.
- Enhancing our processes and documentation in user research.
- Actively participate in user research initiatives and support junior researchers in their projects.
- Handle most 'requests' for research from the team with a clear scope
This Role Will Be a Great Fit Ifโฆ
- You have good knowledge of anthropology, behavioural science, Human Computer Interaction or a related field.
- You have 3-5 years of experience leading user research initiatives.
- You are well-versed in a variety of mixed research methods including, but not limited to, ethnographic field studies, lab and remote usability studies, participatory design sessions, user surveys, and data analysis.
- Youโre able to analyse large sets of quantitative data (like survey data) and collaborate with data teams to turn this into meaningful user insights.
- You can synthesise qualitative/quantitative data quickly, turning complex research data into actionable product initiatives.
- You are proactive and take the initiative in identifying opportunities and potential challenges.
- You have demonstrated the ability to communicate and present research clearly, articulating the rationale behind the chosen method and recommendations.
- You have experience working independently in a remote, dynamic, fast-paced environment.
