In this role, you will

• Drive Strategic Product Insights - Develop a deep understanding of our patients, identifying their needs, pain points, and opportunities that help shape our opportunities and solutions throughout the design process.
• Collaborate Closely with Product Design - Partner closely with designers to provide actionable insights, inform the development of new products and features, validate concepts, and conduct usability testing.
• Represent the Patient in Design Decisions - Ensure patient perspectives are considered in design discussions, contributing to both product strategies and day-to-day design operations.
• Establish and Scale Research Within Our Design Organization - As the first UXR hire dedicated to product design, establish impactful research practices and foster a culture that balances speed and thoroughness.
• Orient Towards Action - Deliver research that drives actionable insights enabling swift improvements in patient experiences.

You will need

• 7+ years of experience in UX research with at least 5+ years in digital product settings, preferably in Digital Health or DTC.
• Expertise in qualitative research methods and some comfort with quantitative analysis.
• Experience working collaboratively with PMs and designers to incorporate research findings into product development.
• Strong communication skills to articulate insights to diverse stakeholders.
• Ability to manage multiple projects with strategic alignment to business goals.
• Self-starter mentality capable of adapting in a fast-paced environment.
• Experience with Figma or similar tools for effective collaboration with design teams.

What we offer

• Full medical, dental, and vision insurance + OneMedical membership.
• Healthcare and Dependent Care FSA.
• 401(k) with company match.
• Flexible PTO.
• Wellbeing + Learning & Growth reimbursements.
• Paid parental leave + Fertility benefits.
• Pet insurance and student loan refinancing.
• Virtual resources for mindfulness, counseling, and fitness.