Toast

Senior Conversational AI UX Designer

1 month
We are looking for a Senior Conversational AI UX Designer - Customer Experience Platform to play a pivotal role in creating and refining language and tone across our conversational experiences.

In this role, you will

  • Create and refine conversational scripts, responses, and FAQs for customer support and AI systems.
  • Work with cross-functional teams including AI developers and UX designers.
  • Develop content strategies optimizing conversational interactions.
  • Review AI-generated content for accuracy and tone.

You will need

  • Experience creating conversational experiences for AI.
  • Deep understanding of conversational AI and natural language processing.
  • Exceptional writing and editing skills.
  • Proven experience in defining a brand's voice.
  • Analytical skills to assess content performance data.

What we offer

  • Competitive compensation and benefits programs.
  • A total rewards package that encourages a healthy lifestyle.
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About Toast

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As the all-in-one platform built exclusively for restaurants, weโ€™re on a mission to enrich the food experience for all.


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