The Role
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters mostโtheir patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.What You'll Do
- Conduct in-depth user interviews, on-site shadowing, and usability testing sessions to understand how doctors and other clinicians currently use Abridge, as well as their unmet needs and aspirations.
- Synthesize your findings into actionable recommendations that guide the product vision and roadmap.
- Collaborate with our client success team to monitor new product features and iterations, using a mix of qualitative and quantitative methods.
- Explore insights, analytics & other output from our data science and machine learning researchers to validate your hypotheses and support your storytelling.
- Partner with product management & design to translate findings into flows, wireframes, and prototypes that can be validated with end users.
- Evangelize a user-centered design approach across the organization, building empathy and understanding for our users.
What You'll Bring
- 5+ years of experience conducting user research to support digital product development, preferably in healthcare or a similarly complex domain.
- Strong background in user research methodologies, from ethnographic studies to usability testing.
- Excellent written & visual communication skills to turn research findings and their implications into compelling narratives and recommendations.
- Tolerance for ambiguity and a love for collaborative exploration. Passion for improving the healthcare experience for both patients and providers.
Bonus Points Ifโฆ
- You have experience with multimodal workflows (e.g. voice driven interfaces).
- You are comfortable guiding discussions & research activities with executive stakeholders.
- You feel comfortable assisting the product design team in a pinch, creating basic wireframes or prototypes, recommending copy, and participating in critiques.
