About Lime
Lime is the world's largest shared electric vehicle company. Weβre on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips.
We are seeking an exceptional Staff Quant UX Researcher / Survey specialist to join our Product team. You will lead research across our iOS / Android Lime Rider app, in addition to contributing to our safety programs, city integrations, monetization strategy, and hardware teams to deliver full service design. You will be responsible for leading strategic efforts such as: thematic-specific deep dives, defining and executing a continuous service health monitoring program, or developing and supporting post-launch evaluations.
In addition to your IC work, you will be responsible for supporting specific project-based survey needs across software and hardware teams. We are looking for leaders who have an arsenal of quantitative UXR tools, and who are able to jump in to deliver core tactical studies, as well as identifying and delivering foundational UXR opportunities to drive our business forwards. We are looking for leaders who are interested in growing the capabilities of our QUXR discipline over the long-term.
What you'll do:
- Define and measure quantitative UX goals and metrics to assess and monitor service health across the rider experience.
- Identify and frame strategic problems, own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps.
- Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences.
- Support product teams across software and hardware to plan, launch, and analyze surveys.
- Work closely with XFN partners to demonstrate the value of quantitative user research and guide product direction.
- Demonstrate excellent statistical and scientific judgement, producing rigorous results in a fast-paced environment, and setting a high technical standard.
About you:
- Bachelorβs degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience.
- 5+ years of experience in an applied research setting, or similar.
- Experience in programming languages commonly used for data manipulation and computational statistics, and with SQL.
- Experience with product research in an end-to-end, usability, or generative setting.
- Preferred qualifications include a Masterβs degree or Ph.D. and 7+ years of experience.
- Deep understanding of probability and statistics, including causal inference.
- Expertise in mobile app design & development.
- Strong stakeholder management and collaboration skills.
