Working with PMs, Engineers, Product Designers, and Researchers to build best-in-class experiences for our Customers and Consumers
Collaborating closely with Brand Designers and Marketing to develop a consistent voice and tone from external communications through our product experiences
Prioritizing the highest-impact content design opportunities and proactively propose new ways to approach content in those areas
Developing the strategy, principles, and information architecture to enable our Design teams to bring content-driven vision to life
Bringing excellent craft and a unique voice to our product writing
Contributing to our content system and partnering closely with the Design Systems team
Coach Designers and xfn partners on how to use our content system
Building trust with customers and users and helping reinforce their feeling of being in control of their privacy

6+ years’ experience as a content designer, content strategist, or UX writer writing for digital-first consumer experiences
Experience leading complex, multi-phase content strategies to create customer- and user-centric product experiences
Being impact-oriented, and knowing how to measure the success of your work through KPIs
Ability to work autonomously, making prioritization calls and proactively identifying opportunities for greater content and design impact
Strong collaboration skills to work side by side with product designers, researchers, brand designers, and cross-functional partners
Comfort using design software (e.g., Figma, InVision, Sketch) to present solutions visually, lead collaboration sessions, etc.

Experience building relationships and partnering with Marketing and Communications teams
Strong visual design skills
Experience working at an organization with a diverse set of products and users
Experience working at a B2B2C company
Skills in working with Research and Data Science to test copy and content effectiveness
Previous roles as the only Content Strategist on the team

Plaid