Responsibilities

• Working with PMs, Engineers, Product Designers, and Researchers to build best-in-class experiences for our Customers and Consumers
• Collaborating closely with Brand Designers and Marketing to develop a consistent voice and tone from external communications through our product experiences
• Prioritizing the highest-impact content design opportunities and proactively propose new ways to approach content in those areas
• Developing the strategy, principles, and information architecture to enable our Design teams to bring content-driven vision to life
• Bringing excellent craft and a unique voice to our product writing
• Contributing to our content system and partnering closely with the Design Systems team
• Coach Designers and xfn partners on how to use our content system
• Building trust with customers and users and helping reinforce their feeling of being in control of their privacy

Must Have Requirements

• 6+ years’ experience as a content designer, content strategist, or UX writer writing for digital-first consumer experiences
• Experience leading complex, multi-phase content strategies to create customer- and user-centric product experiences
• Being impact-oriented, and knowing how to measure the success of your work through KPIs
• Ability to work autonomously, making prioritization calls and proactively identifying opportunities for greater content and design impact
• Strong collaboration skills to work side by side with product designers, researchers, brand designers, and cross-functional partners
• Comfort using design software (e.g., Figma, InVision, Sketch) to present solutions visually, lead collaboration sessions, etc.

Nice to Have

• Experience building relationships and partnering with Marketing and Communications teams
• Strong visual design skills
• Experience working at an organization with a diverse set of products and users
• Experience working at a B2B2C company
• Skills in working with Research and Data Science to test copy and content effectiveness
• Previous roles as the only Content Strategist on the team