Job Description
Voice is one of the largest business units in Twilio, providing a high value channel that enables direct human connection through reliable connectivity anywhere in the world. We are at the forefront of innovation in the real-time communications industry powering solutions at thousands of companies such as Uber, Zendesk, Morgan Stanley, and Netflix. Twilio Programmable Voice lets customers make, manage, and route calls to a browser, an app, phone, or anywhere else they can take a call. It is a team with 2 senior designers, expanding to 4, that work with multiple scrum teams to deliver great customer experiences within Programmable Voice.
In this role, you will collaborate with multidisciplinary teams to discover, define, and design lovable products for customers. The ideal candidate will be a vocal and committed advocate for our customers, taking a holistic, human-centered approach to making the content of voice calls useful and available across interactions and products.
Responsibilities
In this role, youโll:
- Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer and customer experiences.
- Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
- Collaborate with our product partners to understand customer needs, design products and workflows to unlock their potential.
- Partner with Tech Leads and Product Managers to align on scope. Break down complex problems into manageable parts, and articulate the impact of each part.
- Collaborate with other Product Designers, providing constructive, and motivating feedback that helps improve their skills, and the outcome of their work. Actively participate in design critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization.
- Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having โdesiredโ qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Has a proven user-centered design workflow that comprises: research, design, prototyping, presentation, sharing and soliciting feedback, user testing, influencing key decision making, and collaborative handoffs with developers.
- Can share a portfolio with beautiful, usable, straightforward, and lovable designs that demonstrate technical product thinking and an understanding of user-centered design methodologies.
- Has a demonstrated advocacy for design and research methodologies, and is proficient in running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.
- Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels.
- Has experience designing and evolving complex application software in a fast-past environment.
- Has 2+ years of industry experience and a related degree or equivalent experience in UX, Design, HCI, Information Management, Psychology, or Anthropology.
Desired:
- Experience designing advanced data visualizations and/or dashboard tools is a plus.
- Experience at a SaaS software company serving B2B customers.
Location
This role will be remote and based in Colombia
Approximately 5% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
