Responsibilities
- Work closely with UX, Product, and Marketing cross-functional team members to ensure seamless user experiences that reflect brand, values, tone, and the customer.
- Be a champion for the customer and work to find the happy medium between business goals and customer needs.
- Guide the development and optimization of content to achieve specific goals and address customer needs.
- Identify and champion the most efficient content workflows possible.
- Organize existing content, create guidelines for future content, and ensure that all content aligns across channels.
- Audit content to identify strengths and weaknesses in order to optimize content strategy and performance.
Requirements
- Bachelor's degree in English, Communications, Journalism, Psychology or related field
- 5+ years of experience in an agency or corporate environment, with formal copy training and a strong portfolio
- Experience collaborating with internal cross-functional partners to write, edit, develop or plan online and retail content
- Background in copywriting, either at an agency or in-house
- Impeccable language skills
- Background in working through ambiguity and executing complex projects
- Previous experience in product, technology, or digital function highly preferred
- Ability to balance design quality with business and customer needs
- Ability to scale across large, ambiguous spaces with minimal direction
- You move fast and make good decisions quickly, using standards and guidelines
- Work well with others, making customer-focused, research-driven design decisions while taking into account business needs
Nice to have
- Tech experience
- Business/enterprise/telecom experience