Role

• Responsible for the entire design lifecycle from concept to polished interface.
• Develop and champion the strategic vision for customer experience in the UK.
• Shape new credit products and maintain the reusable Design System.
• Collaborate with product managers and engineers to solve user pain points and meet business goals.
• Design interactive tools such as a loan calculator.
• Use data from web analytics and A/B testing to iterate on designs.
• Conduct user research and usability testing with support from Product Team.
• Establish user feedback loops for continuous improvement.
• Identify improvement opportunities based on qualitative and quantitative data.

Example Projects

• Developing iwoca Home portal for managing multiple products and cross-selling opportunities.
• Creating engaging experiences that recognize customer growth and deepen partnerships.
• Shaping new credit products for greater flexibility to support small businesses.

Essential Requirements

• Experience in product design focused on conversion and commercial goals.
• Customer-first, data-driven design approach balancing business needs with user empathy.
• Experience planning and conducting moderated and unmoderated user research.
• Experience working in cross-functional teams including product managers and engineers.
• Proficiency in design tools like Figma and Adobe Creative Suite with strong prototyping skills.
• Experience using product management and analytics data/tools to drive design decisions.
• Understanding of A/B testing, conversion metrics, and user behavior.
• Ability to work autonomously and complete projects.
• Excellent communication skills with ability to adjust style depending on audience.

Bonus

• Basic knowledge of front-end development concepts and familiarity with front-end frameworks.
• Experience working directly with business stakeholders.
• Experience in the B2B space.

Work Environment

• Hybrid work arrangement in the UK.