Job Description
Weโre working with over 30 utilities across the US and Canada, optimising EV charging to balance the load on the grid. As a Senior Product Designer on the Web & Programs team youโll be play an integral role in making this happen - leading the design process from concept to launch as we roll out configurable smart charging programs nationwide. Youโll be elevating the end-to-end experience for utilities and end users across mobile and web, delighting delighting customers and clients alike. Youโll work with a cross-functional team across product and engineering based on the East Coast of the US and Canada.
What will you be doing?
- Leading the design process from concept to launch, defining and delivering sophisticated solutions for smart charging
- Improving the user experience of utility programs for utilities and end users across mobile and web, contributing to overall satisfaction and engagement metrics
- Optimising processes and improving efficiency, reducing our average time to roll out a program where possible
- Collaborating with cross-functional teams to architect design strategies aligning with the company vision and goals, running outcome-oriented workshops
- Communicating design vision effectively and fostering a culture of design excellence
- Knowledge sharing with other designers, mentoring those more junior and learning from others where possible too
- Influencing high impact design decisions and contributing to continuous improvement of our design processes
- Leading discovery initiatives with your peer in Product as we conduct weekly user research sessions
What are we looking for?
- Previous experience as a Product Designer in a fast-paced, high-growth environment
- A strong understanding of mobile and web standards, data visualization, and accessibility, with a demonstrable history of shipping loved features
- Ideally, experience working across a B2B2C product ecosystem, with the ability to untangle complex technical and user experience dependencies
- Experience conducting user research and making data-informed decisions, sharing insights effectively with the wider team
- Confidence aligning design decisions with business strategy to drive tangible growth
- Excellent communication skills with the ability to collaborate effectively and lead complex initiatives in a fully remote company
- Comfort with ambiguity, and a drive to action - youโll continuously push to make things better and exceed expectations
- Enthusiasm for addressing climate change with an interest in our product and mission
How will we support you?
- Work remotely and work well - we'll provide the tools you need to do your best (including a Macbook Pro), and can provide access to co-working spaces
- Access to conferences, meet-ups and training through our L&D allowance
- A structured career progression framework and advancement opportunities
- Great benefits - including health insurance, 401(k) or pension, paid parental leave
- Annual team gatherings - in previous years the whole company has spent a week together in London, Bath and Manchester in the UK
If you donโt have all of the requirements, but youโre really interested in what weโre doing, please apply anyway and we can consider your application now and in future! We value applicants regardless of their background or years of experience. We'll also do our best to accommodate reasonable adjustments to the interview process if needed.
We are an equal-opportunity employer and value diversity: we do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. If you'd like a copy of our DE&I policy you can reach us at [email protected].
Compensation Range: $115K - $140K
