Responsibilities
- Define and drive the end-to-end UX and research strategy for the platform delivered in fast, iterative phases that create meaningful customer value
- Lead a world-class team across UX, content, systems, and research nurturing deep expertise in each function while fostering a shared culture of creativity, inclusion, and impact
- Work hand-in-hand with Product and Engineering to identify the right problems to solve grounding the roadmap in user needs, research insights, and behavioral data
- Create design systems and experience patterns that tie together fragmented product surfaces into a cohesive, modern, multi-platform UX
- Help design PLG-ready, insight-led experiences that drive activation, engagement, and expansion
- Champion the use of AI/ML where it creates leverage whether in user experience, research tooling, or design workflows
- Represent Research & Design at the executive level advocating for the customer and aligning cross-functional teams around experience quality as a competitive advantage
Requirements
- 12+ years of experience in product design and/or research, including 5+ years in senior leadership roles
- Experience in product-led growth or self-service environments with an understanding of how experience impacts activation, conversion, and retention
- Proven success leading multi-disciplinary UX and research organizations within complex SaaS or productivity platforms
- A strong foundation in interaction design, UX strategy, design systems, and research methodologies
- Experience unifying disconnected product surfaces into a coherent, scalable user experience across web and mobile
- Ability to help product teams focus on the right problems leveraging qualitative and quantitative insight to inform and shape strategy
- Technically current with modern design, research, and AI tools
- Confident communicator with executive presence comfortable influencing at all levels and aligning diverse stakeholders around the user perspective
