Your Role in Our Journey

• You will have the opportunity to make a significant impact by simplifying complex workflows and removing barriers to streamline clinic onboarding.
• By designing solutions that guide clinics toward meaningful milestones, you can improve activation rates and foster sustained engagement.
• You will create flexible, scalable solutions that cater to varying technical proficiencies, roles, and workflows.

The Impact You Could Have

• Help us redefine our onboarding strategy and improve the onboarding experience for our customers
• Build an expert-level understanding of how different segments of customers onboard to Jane
• Identifying new and novel ways to onboard customers using new and innovative technologies
• Building a process for experimentation and growth for Jane, focused on increasing activation and reducing churn
• Support our first foray into Product-Led Growth by designing experiences that drive self-service success and adoption.

The Experience We Feel We Need

• 8+ years of experience in Product/UX Design, with a track record of leading projects in complex or abstract domains.
• Experience working within a growth team at a SaaS product company
• Experience building experiments and A/B testing
• A portfolio that demonstrates systems thinking, user research, and design work - ideally including developer platforms, internal tools, or integration-focused projects.
• Ability to design at the pattern level, creating frameworks that others use to build experiences.
• Comfort working in ambiguous problem spaces, breaking down complexity into approachable solutions.
• Strong communication and storytelling skills - you can explain not just what you designed, but why.
• Confidence working closely with technical partners; you don’t need to be an engineer, but you can ask good questions, understand constraints, and challenge assumptions.
• Experience with customer research and testing, including the ability to represent diverse customer journeys.
• Organized, collaborative, and adaptable, thriving in a fast-paced environment where things aren’t always fully defined.
• A bias to action: you don’t just analyze problems, you move them forward.