About the Role

• Manage, coach, and support a small team of product designers working across Payments Platform and Payments Core Experience
• Set a high bar for UX and visual craft across payments flows and tools, and give clear, actionable feedback on work in progress
• Plan projects and determine how to delegate amongst your team
• Be hands on, owning end‑to‑end design for key projects, from problem framing and flows through interaction design, prototypes, and high‑fidelity visuals
• Partner with Product and Engineering leads to define Payments north stars, success metrics, and roadmap sequencing for H1/H2
• Use research, product data, and support signals to inform priorities and iterate on designs
• Ensure the core journeys your teams own feel clear, trustworthy, and modern across web and mobile
• Collaborate with other design leaders so payments and tax experiences feel cohesive across Insights, Creator Success, and other surfaces product areas
• Contribute to and leverage design systems and shared patterns to deliver scalable, consistent payments solutions
• Build strong cross‑functional alignment by clearly communicating design decisions, trade‑offs, and recommendations to working teams and leadership
• Help the broader company understand the “why” behind the Payments roadmap and the creator and fan problems we’re solving
• Get out ahead of the near-term roadmap and discover future opportunities through product vision initiatives that you propose and manage

About You

• 7+ years of product design experience, including at least 1 year of managing designers or leading them informally with strong mentorship responsibilities
• Proven track record shipping high‑impact, end‑to‑end product work in complex domains (ideally payments, fintech, or other mission‑critical systems)
• Comfortable in a “player‑coach” setup, balancing people management with hands‑on IC work
• Deep commitment to interaction and visual craft, especially in flows where clarity, trust, and correctness are critical
• Ability to simplify complex systems into clear, understandable experiences
• Experience working with or contributing to design systems to deliver scalable, consistent solutions
• Strong product intuition; able to define problems, form hypotheses, and use qualitative and quantitative signals to guide decisions
• Experience connecting design work to measurable outcomes (such as reduced support tickets, improved checkout conversion, or higher payout satisfaction)
• Skilled at building healthy, trusting relationships across Design, Product, Engineering, and business partners
• Clear, empathetic communicator who can tailor level of detail and story to different audiences, from ICs to execs
• Genuine interest in helping creators run sustainable businesses and in making payments, payouts, and taxes radically simpler for them

Work Model

• Hybrid work model based in New York or San Francisco, requiring in-office presence 2 days per week