Responsibilities
- Design features that turn expert credit guidance into structured, reusable, and scalable workflows.
- Build tools that support day-to-day consultant workflows by unifying fragmented tasks, insights, communication tools, and performance views into a single, intuitive system.
- Partner with operations and consultants to understand workflows first-hand, conducting shadowing and research to surface opportunities.
- Create clear, motivating onboarding and intake flows that set expectations and help determine readiness.
- Design lightweight guidance experiences that may sit inside AI-supported chat interactions or hybrid flows.
- Support early lifecycle and nurture touchpoints that keep users informed, engaged, and progressing toward mortgage readiness.
- Define and run iterations grounded in user insights, operational feedback, and measurable outcomes.
- Use both qualitative and quantitative data to evaluate designs, guide hypotheses, and refine experiences.
- Present work with clarity, grounding recommendations in reasoning, constraints, and expected impact.
- Partner closely with PMs, engineering, operations, and business unit leadership to influence product strategy.
- Contribute to a healthy design culture through proactive communication, thoughtful critique, and openness.
Requirements
- 6+ years of product design experience, with strong examples of complex workflows, internal tools, or system-level design.
- Deep proficiency in Figma and comfort designing within (and evolving) system constraints.
- Strong UX fundamentals, with the ability to move quickly, iterate with confidence, and communicate clear rationale.
- Deep user empathy, paired with a clear understanding of how to keep people motivated and supported through long, sometimes stressful financial journeys.
- Skilled at working with engineering, product, operations, and service teams to turn real workflows into product opportunities.
- Equally comfortable in high-level systems thinking and fast, hands-on execution.
- Empathetic, curious, and collaborative; you bring structure to ambiguity and give feedback with openness.
Benefits
- Health, Dental & Vision Plans
- Competitive Pay
- Matching 401k
- Unlimited PTO
- Lunch daily
- Snacks & Coffee
- Commuter benefits
