About the Role

Join Monzo as a Senior Lead Product Designer in London or remote UK to shape customer support experiences. Work within a team to design AI-driven, seamless support journeys, lead design initiatives, and mentor designers while impacting the banking industry.

Responsibilities

• Embedding the long-term design vision for support experiences at Monzo.
• Leading large, end-to-end design initiatives across ambiguous problem spaces.
• Designing with a service mindset, understanding the real-world impact of design decisions.
• Designing across touchpoints; from the app to human support.
• Navigating tradeoffs and guiding strategic decisions.
• Coaching the other Ops Collective designers.
• Continuing to raise the bar for design craft and product excellence at Monzo.
• Partnering with cross-functional leaders to define and execute product strategies.
• Proactively addressing systemic challenges and reducing complexity.
• Acting as a visible ambassador for Design across the company.
• Mentoring and levelling up designers across the discipline.

Requirements

• Expert in a specific design discipline with strong foundational skills.
• Comfortable designing for AI and automation-enabled environments.
• Experience working on complex service ecosystems.
• Track record of delivering high-impact design work.
• Excellent visual, UI, and interaction skills.
• Thrives in ambiguity and maintaining a high bar for quality.
• Strategic thinker who can shape product direction.
• Natural collaborator skilled at working cross-functionally.
• Passionate about growing the Design team.
• Pragmatic and proactive in improving Design’s impact.

Benefits

• Salary: £110,000 - £125,000.
• Relocation assistance and visa sponsorship.
• Flexible working hours.
• £1,000 learning budget each year.
• Support for remote work setup.