Text

Senior Product Designer

3 month ago

Job Description

So far, Text products have focused on customer service departments, and we have become experts in this area. However, we need to take a different approach to creating products for the entire organization, not just customer support departments.

This is where Hello comes inโ€”a team chat application designed for the entire company. What makes Hello unique? Itโ€™s a simple communication app that avoids unnecessary features. It supports users by automating tasks and ensures they are not overwhelmed with notifications. Combined with other products in the Text portfolio, it will be a powerful daily work and communication tool.

As a Senior Product Designer for Hello, you will have a significant impact on the final appearance and functionality of the productโ€”so join us! 


Hereโ€™s what youโ€™ll be up to:

  • Being in charge of the SaaS web and desktop applicationโ€”optimized for larger screens;
  • Designing the Mobile App from scratchโ€”utilizing platform-specific UI patterns and design guidelines for both iOS and Android;
  • Influencing the roadmap through direct contact with users and close cooperation with your teamโ€”your ideas become features;
  • Working with metrics: we want our users to have a flawless user experience, providing positive feedback about their interactions and returning as active users; 
  • Partnering up with other stakeholders inside the organization to ensure weโ€™re all aligned (talking to the Design System team, Product Designers, and Mobile Developers). 


Youโ€™re a perfect fit if you:

  • Are proficient with UI patterns for iOS and Android, including animation patterns and interactions; 
  • Worked extensively with designing web solutions (including and feeling comfy with system notifications); 
  • Have expertise in typography and composition, and youโ€™re detailed-oriented;
  • Are business and product-orientedโ€”youโ€™re a fan of formulating a hypothesis and strategizing to drive product success; 
  • Communicate clearly and effectively with stakeholders and management, making sure both sides are on the same page;
  • Share solutions, not problems. 

About Text

Website Linkedin

Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication.


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