Our Continuous Setup Experience team is at the heart of this missionโcreating a broadly understood onboarding process within Text. A high-performing, optimally set-up product helps our users deepen their engagement and effectively use chat experiences that enable agents to work smarter, customers to feel valued, and sales to grow.
We're looking for a Senior Product Designer to lead the design of intuitive, user-centric experiences that enhance Text's onboarding and setup process. You will collaborate closely with product managers, engineers, and researchers to translate complex challenges into premium, scalable solutions. You will ensure a seamless experience that drives engagement and business growth through user research, prototyping, and iterative design.
What youโll do
- Own the setup: Analyze user journeys and tailor the onboarding experience to the needs of different customer segments. Gradually introduce users to additional product functionalities, including cross-selling and encouraging the addition of new users.
- Lead the design process: Own the entire design lifecycle, from research and prototyping to pixel-perfect execution.
- Craft seamless onboarding: Design intuitive user journeys that introduce features gradually and drive engagement.
- Identify growth opportunities: Anticipate user needs, stay ahead of trends, and optimize activation and retention.
- Collaborate cross-functionally: Work closely with Setup Managers to refine the onboarding strategy and align with business goals.
- Leverage data and insights: Use A/B testing and user feedback to iterate and enhance designs.
- Contribute to the Design System for scalable, cohesive experiences across the product.
What you bring
- Senior experience as a solo designer or key member of a project team.
- Skills in using Figma, FigJam or Miro, and Hotjar to bring your designs to life and gather user insights;
- A strong UI foundation paired with solid UX experience, with a focus on creating intuitive, user-friendly experiences;
- Can distill insights from both quantitative and qualitative data, translating them into actionable design strategies and visual boards with charts, inspirations, and key takeaways;
- Think beyond just design โ youโre deeply in tune with product strategy and business goals and excel at identifying potential challenges early and addressing them before they become issues;
- Have a technical mindset and ability to work efficiently with all types of developers and testers at all of the project stages;
- Have a proven track record of taking ownership of projects from ideation through to launch;
- Communicate clearly and effectively with stakeholders and management, making sure both sides are on the same page;
- You enjoy working with people and value good team vibes.
