Responsibilities

• Provide timely and effective technical support to employees via ticketing system, email, Slack, and walk-in requests.
• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
• Prepare and configure new employee devices, including hardware setup and software installation.
• Set up and provide support for meeting room audiovisual equipment to ensure seamless presentations and conferences.
• Develop and maintain comprehensive technical documentation, including knowledge base articles for processes and policies, user manuals, and system configurations.
• Deliver user training and guidance on Google Workspace and MacOS applications.
• Identify and escalate complex issues to senior IT staff when necessary.
• Collaborate with the IT team to identify and implement system improvements and upgrades.

Required Skills

• Excellent communication and interpersonal skills, with a genuine desire to help colleagues.
• Logical approach to problem-solving and strong curiosity for troubleshooting technical issues.
• Familiarity with MacOS and Google Workspace environments.
• Some experience in an IT support or customer service role is highly desirable; internships, personal projects, or relevant coursework also considered.
• Ability to work effectively independently and as a team member.

Will be a Plus

• Experience with Jamf or similar MDM.
• Experience with Jira Service Management and Jira Assets.
• Interest in automation, demonstrated by experience with scripting (e.g., Python, Bash).

Candidate Journey

• Recruiter call
• Skills assessment
• Meet the hiring manager