Responsibilities
- Provide timely and effective technical support to employees via ticketing system, email, Slack, and walk-in requests.
- Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
- Prepare and configure new employee devices, including hardware setup and software installation.
- Set up and provide support for meeting room audiovisual equipment to ensure seamless presentations and conferences.
- Develop and maintain comprehensive technical documentation, including knowledge base articles for processes and policies, user manuals, and system configurations.
- Deliver user training and guidance on Google Workspace and MacOS applications.
- Identify and escalate complex issues to senior IT staff when necessary.
- Collaborate with the IT team to identify and implement system improvements and upgrades.
Required Skills
- Excellent communication and interpersonal skills, with a genuine desire to help colleagues.
- Logical approach to problem-solving and strong curiosity for troubleshooting technical issues.
- Familiarity with MacOS and Google Workspace environments.
- Some experience in an IT support or customer service role is highly desirable; internships, personal projects, or relevant coursework also considered.
- Ability to work effectively independently and as a team member.
Will be a Plus
- Experience with Jamf or similar MDM.
- Experience with Jira Service Management and Jira Assets.
- Interest in automation, demonstrated by experience with scripting (e.g., Python, Bash).
Candidate Journey
- Recruiter call
- Skills assessment
- Meet the hiring manager
