In this role, you will
- Work closely with cross-functional stakeholders such as product managers, designers, data analysts, and engineers to identify and prioritize key research questions
- Design and execute end-to-end primary research on questions relating to our core personal financial management features
- Utilize a wide variety of both qualitative and quantitative methods (e.g., surveys, user interviews, usability testing, co-creation etc.)
- Synthesize research findings into actionable recommendations and deliver them to various audiences across the company
- Develop a deep understanding of Rocket Moneyβs business model, market, product, and users
- Evangelize a culture of research within the company
You will need
- 7+ years of client or vendor-side research experience
- Experience with all phases of the research process including scoping, designing, recruiting, fielding, analysis, and iteration
- Ability to manage research projects end-to-end with limited oversight
- Comfortable moderating qualitative research conversations (e.g. individual interviews, concept and usability tests)
- Comfortable writing, programming, fielding, and analyzing online surveys through hosting sites such as Qualtrics or SurveyMonkey
- Experience with remote testing tools (e.g. UserTesting, Maze)
- Strong communication skills with the ability to formulate specific, answerable, and practical questions
- Excellent interpersonal skills with desire to be a strategic partner in business decisions
- Openness to experimenting new tools, methodologies, or ways of working that could make us more effective and efficient
- A positive, team player mentality
What we offer
- Health, Dental & Vision Plans
- Competitive Pay
- 401k Matching
- Unlimited PTO
- Lunch daily (in-office only)
- Snacks & Coffee (in-office only)
- Commuter benefits (in-office only)
