THE ROLE
As an Operations Brand Specialist, you will play a key role in driving the success of our Brand Partners. You will be a key point of contact for our Brands as well as for cross functional internal stakeholders, ensuring a seamless and high-quality experience on our marketplace.Your main objective will be to provide operational and commercial support to our partners and help scale our Brand Management pillar as a new methodology and approach to manage our long-tail of Brand partners at scale. You will work closely with internal support teams, such as the Partner Support team, to ensure all inquiries are addressed quickly and efficiently.
WHAT YOUβLL DO
- You will be a point of contact for a wide portfolio of Brand Partners through a centralized contact and responsible for managing regular communications with them
- You will maintain outstanding client relationships through communications and reporting, while maintaining a client mindset to provide the best service to our Brands
- You will be monitoring Brand performance from both Operational and Commercial standpoints across a set of KPIβs, at scale, and tackling deviations directly with the Brands
- You will be identifying, understanding and tackling Brand partner challenges, liaising with teams across the business, from support, product catalog, tech, finance and commercial areas, to swiftly address these challenges
- You will engage in hypercare support activities for Brand partners, offering support directly to the partners if needed via training and dedicated calls to address issues and queries
- You will support continuous improvement activities for the Digital Brand management scope, focusing on driving efficiencies for managing a broad range of partners at scale
WHO ARE YOU
- You have at least two years of experience, preferably with a background in buying, merchandising, digital trading or operations, within the luxury fashion or e-commerce industry.
- You have good planning and analytical skills, including proficiency in Microsoft Excel. You can effectively draw insights from data, build compelling stories, and use data to drive decision-making. Experience with data visualization tools (Looker) is a plus.
- You have excellent communication skills, with the ability to clearly and effectively present complex ideas both verbally and in writing.
- You can build strong internal and external relationships, manage multiple challenges simultaneously, and take ownership of your work.
- You have the ability to understand and improve the support processes you perform under your remit, improving your own efficiency and adding clarity to processes for the teams you work with.
- You are fluent in English (written and spoken).
