Job Description
Design and develop high-impact learning programs tailored for a fast-paced support environment. Build interactive e-learning modules, video tutorials, job aids, and simulations. Partner with Support Leadership and Quality Assurance for gap analysis. Create micro-learning and searchable knowledge assets. Use metrics to measure effectiveness and optimize programs.
Requirements
- 3+ years in Instructional Design or Learning Experience Design, preferably within a SaaS or Customer Support enablement context.
- A demonstrated ability to create engaging digital content.
- Exceptional writing skills.
- Ability to analyze data and propose solutions.
- Mastery of ADDIE, SAM, or Backward Design.
- Proficiency in Articulate 360, Adobe Creative Cloud, and Cornerstone.
- Ability to translate technical product briefs into engaging narrative.
- Agility to pivot quickly when product features change.
Benefits
- Competitive pay
- Generous time off
- Ample parental leave
- Wellness leave
- Healthcare
- Retirement savings program
