Responsibilities

• Design, implement, and continuously improve product development/release processes, workflows, and best practices to increase efficiency and velocity across the product lifecycle.
• Own the product tech stack: evaluate, implement, and manage tools that enable product management and cross-functional collaboration.
• Standardize planning, reporting, and documentation templates to facilitate alignment and transparency.
• Collect, organize, and analyze product data (adoption, engagement, retention, NPS, etc.) to inform decision-making and influence roadmap priorities across products.
• Establish and track key performance metrics for product team effectiveness and product success.
• Act as the primary liaison between product and other teams, ensuring timely and audience-appropriate communication of product strategy, changes, and launches.
• Coordinate critical aspects of product launches, including go-to-market readiness with sales, marketing, and customer success.
• Champion a product-led culture by promoting best practices, facilitating onboarding/training, and fostering a culture of experimentation and continuous improvement.
• Set up and lead regular product ops meetings to drive alignment, identify bottlenecks, and surface improvement opportunities.
• Implement systems to capture and synthesize customer and stakeholder feedback, ensuring it informs product development and quality initiatives.
• Partner with technical support and customer success to monitor product health and drive resolution of escalated issues.

Requirements

• 7+ years experience in product operations, product management, or a related operational leadership role in SaaS or technology companies.
• Proven track record of designing and scaling operational processes in a high-growth, cross-functional environment.
• Strong analytical skills; experienced with product analytics tools and data-driven decision-making.
• Exceptional communication and stakeholder management skills; able to influence at all levels of the organization.
• Deep familiarity with modern product development methodologies (Agile, Lean, etc.).
• Experience managing a product tech stack and driving tool adoption.
• Passion for building high-performing teams and fostering a collaborative, product-led culture.