Responsibilities
- Own and scale the in-product chat experience to assist users in their self-serve journey.
- Develop playbooks and ensure feedback drives product improvements that increase efficiency and conversion.
- Improve the user journey from signup to conversion and expansion by partnering with Product, Design and Product Analytics.
- Lead the roadmap for A/B testing and experiments, including pricing, packaging, onboarding improvements, and friction reduction.
- Work with Sales, Support, and Customer Success to ensure smooth handoff from self-serve to sales-assisted motions.
- Lead weekly and monthly business reviews to drive accountability and share insights across the organization.
Requirements
- 7+ years in growth or product roles, with 3+ years managing high-performing teams.
- Experience owning key stages of the user funnel with measurable results.
- Confident in owning metrics, running A/B tests, and working cross-functionally with engineers, designers, analysts, and marketers.
- Technical depth to understand developer user journeys, API integration challenges, and speak credibly about technical product features.
- Ability to thrive in fast-paced, high-autonomy environments.
- Bonus: Experience with API products, developer tools, or B2B infrastructure.
