Responsibilities
- Own the end-to-end core experience - from finding a store to bag pickup - with a focus on clarity, trust, and seamless execution
- Balance customer insights with market dynamics to build a product that converts, scales, and stands out from competitors
- Drive our pricing strategy by working across functions to align on positioning, margin, and customer value perception
- Partner with Engineering and Design to rapidly ship and iterate on improvements that reduce friction and drive bookings
- Deeply understand user behavior through both data (funnels, heatmaps, A/B tests) and direct research (interviews, usability tests, observations)
- Collaborate with Growth to ensure a cohesive experience from first click through pickup
- Define and monitor key product metrics (conversion, pricing impact, successful pickups) and proactively identify opportunities
- Lead internal discussions on how to scale best practices across markets and user types
Requirements
- 6+ years of product management experience in a consumer-facing tech company, ideally in a marketplace or travel business
- Proven track record optimizing core product flows (booking, search, checkout, etc.) with measurable results
- Obsess over both customers and markets - regularly talk to users and study competitors and pricing levers
- Data-driven and analytical - form hypotheses, run experiments, and seek out the truth in numbers
- Comfortable crafting strategy and writing product specs
- Strong communicator to translate insight into clear direction and rally teams
- Bonus: Experience with multi-language or international products
- Bonus: Background in pricing, growth, or product experimentation
