Product Operations Leadership

• Build and lead the Product Operations function to support product strategy, execution, and measurement.
• Establish and refine product management processes, including roadmapping, prioritization, release management, and launch readiness.
• Implement and refine scalable tools and systems to centralize product information and reporting.
• Create onboarding programs and repeatable playbooks to ensure consistency and speed-to-impact for product teams.
• Define and embed best practices for discovery, roadmap hygiene, retrospectives, and GTM enablement.

Strategy & Execution Alignment

• Drive annual and quarterly product planning cycles, ensuring roadmaps are strategically aligned and grounded in customer and market insights.
• Ensure seamless alignment with GTM functions on pricing, packaging, positioning, enablement, and customer communications.
• Build scalable systems for collecting, categorizing, and prioritizing customer feedback, ensuring insights flow into strategy and executive decision-making.
• Identify bottlenecks and inefficiencies, and implement improvements that increase velocity without adding bureaucracy.
• Define and enforce organizational readiness frameworks for major launches, ensuring cross-functional coordination.

Data & Insights

• Define and manage key product performance metrics to track adoption, engagement, retention, and revenue impact.
• Enable data-driven decision-making through accessible analytics, reporting frameworks, and executive dashboards.
• Partner with Finance to model product investments, pricing impacts, and ROI.
• Build frameworks to measure adoption and expansion impact across customer segments.
• Implement and manage Voice of Customer practices such as advisory boards, feedback loops, and early adopter programs.
• Ensure product operations processes directly support growth and retention objectives (ARR, NRR, churn, expansion).

Leadership & Influence

• Serve as the connective tissue across Product, Engineering, Design, and GTM to drive alignment and execution.
• Build and maintain strong relationships across teams, surfacing risks, dependencies, and opportunities proactively.
• Mentor and coach product managers and operations professionals, strengthening skills in strategy, execution, and stakeholder management.
• Lead and manage a high-performing team with clear objectives, feedback, and professional development support.
• Act as a trusted advisor to the Product leadership and broader executive teams, distilling complex data into clear narratives that drive alignment.

Requirements

• 10+ years in Product Management and/or Product Operations, including 5+ years in leadership at a SaaS company.
• Proven ability to build operational frameworks from the ground up in high-growth environments.
• Strong program management skills, able to juggle multiple priorities and hold teams accountable.
• Deep understanding of SaaS metrics (ARR, NRR, CAC, LTV, adoption, churn, etc.) and how to align them with product goals.
• Experience mentoring product managers and operations professionals.
• Excellent communication and storytelling skills, able to influence executives and inspire teams cross-functionally.
• Hands-on with modern product and collaboration tools.
• Strategic thinker with a data-driven mindset and a bias for action.

Nice to Haves

• Experience leading product operations at a company scaling from $20M–$100M ARR.
• Background in both strategic planning and tactical execution of product launches.
• Demonstrated ability to build and lead small but high-impact teams.