About the Role

• Help build and scale intake-to-pay workflows that centralize purchase requests, accelerate approvals, and generate purchase orders tied to downstream payments.
• Use data to improve adoption and cycle times, shape product quality through feedback loops, and operationalize key capabilities like dynamic intake forms, conditional approval routing, purchase order creation and matching, and ERP and CLM integrations.
• Work closely with PM, Eng, Design, Support, Sales, and Enablement to drive outcomes such as higher percent of spend under management, faster approval SLAs, cleaner vendor onboarding, and accurate PO to invoice matching.

What You’ll Do

• Drive product market fit on Procurement offering by translating qualitative and quantitative inputs into product strategy.
• Design and facilitate structured user research sessions to gather feedback and identify pain points or right size product solutions.
• Develop and maintain internal documentation, training materials, and knowledge bases to support cross-functional teams.
• Own launch operations for Procurement product as new features move from Alpha to GA.
• Operationalize automatic PO creation, PO syncing, and 2-/3-way matching with Bill Pay and ERPs (e.g., NetSuite, QuickBooks) alongside customers.
• Define and maintain dashboards for procurement health: request volume, adoption, approval SLA, PO coverage, request to PO to bill conversion, and savings signals.
• Improve core product with iterative improvements, triage issues, and run structured rollouts and enablement for new features.
• Partner with Product, Engineering, and Design to translate customer feedback into actionable requirements.
• Implement voice-of-customer programs to capture, analyze, and prioritize user feedback across channels.

What You Need

• 1+ years in product operations or product management supporting B2B workflows; experience with procure-to-pay or adjacent domains preferred.
• Proficiency using data to size opportunities, measure funnel conversion, and analyze cycle times and adoption.
• Ability to translate qualitative feedback into crisp requirements and operational processes.
• Comfort working in ambiguous spaces and driving clarity across multiple stakeholders (Procurement, Finance, Legal, IT, Support).
• Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact.

Nice to Haves

• Hands-on experience with CLM tools (e.g., Ironclad), ERPs (e.g., NetSuite, QuickBooks), and collaboration platforms (Slack/Teams).
• Experience with Retool, Zendesk, or similar internal tooling for support and operations.
• Programming experience (Python, Javascript) for lightweight automation or data analysis.

About the Product

• Ramp Procurement centralizes intake, automates approvals, and generates purchase orders so companies control spend from the start.
• Key capabilities: Centralized intake via dynamic forms, automated approval workflows with conditional routing and SLA escalations, purchase orders that update as invoices are matched and paid in Bill Pay, in-channel approvals and notifications in Slack/Teams, integrations with Ironclad and ERPs for PO sync and reconciliation, and reporting that tracks request to PO to bill conversion, cycle times, adoption, and savings signals.
• This helps Procurement, Finance, Legal, IT, and employees collaborate in one place, increase policy adoption, reduce manual work, and surface savings opportunities earlier.

About Our Teams

• Spend Management - core spend product including card issuance, reimbursements, and travel & entertainment control.
• Intelligence - reporting, savings, and price intelligence products.
• Bill Payments - invoice management, accounts payable, and B2B payment capabilities.
• Risk - underwriting and financial products.
• Growth - onboarding, activation and retention products.
• Accounting - creating intelligence in accounting platform.
• Mobile - mobile app development and strategy.
• Travel - bookings and expense automation.