Responsibilities

• Manage end-to-end localization projects for Product and Engineering sectors, ensuring seamless delivery of translated content that maintains KnowBe4's quality standards while meeting critical deadlines that support global market expansion
• Compare pricing across multiple language service providers, negotiate optimal rates, and coordinate with specialized vendors to deliver cost-effective, high-quality translations that maximize our localization budget impact
• Assign and oversee linguistic quality assurance (LQA) reviews, perform comprehensive quality checks, and ensure all localized content complies with organizational guidelines while maintaining cultural authenticity and technical accuracy
• Collaborate with Product and Engineering teams to successfully implement localized content into KnowBe4's products, knowledge base, and platforms, working with HTML/CSS, JSON, YAML, and various file formats to ensure seamless user experiences
• Maintain, improve, and synchronize translation memories and term bases across multiple projects, continuously enhancing localization efficiency and consistency while updating process documentation for scalable operations

Requirements

• 3+ years of localization project management experience with proven track record of delivering complex translation projects on time and within budget in fast-paced technology environments
• Fluency in English plus one other language (ideally Japanese, German, Spanish, Brazilian Portuguese, Mandarin Chinese, or French), with deep cultural understanding for global communication and vendor relationships
• Experience with translation management systems like Phrase, HTML/CSS knowledge, and familiarity with JSON/YAML file structures
• Working knowledge of Jira, Zendesk, and Google Workspace for cross-functional collaboration
• Detail-oriented approach with ability to evaluate vendor quality and pricing to ensure optimal translation services and strong communication skills to resolve issues
• Ability to manage multiple complex projects with minimal direction while meeting strict deadlines in dynamic, fast-paced environments
• Proven ability to build strong partnerships with third-party language service providers, negotiate effectively while maintaining collaborative relationships