Responsibilities

• Contribute to our mission to eliminate every barrier to mental healthcare for our members.
• Identify, test, and deliver optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-funnel.
• Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints.
• Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to understand key problems and scope, plan, execute, and launch valuable experiences across web and mobile platforms.
• Conduct market analysis to identify and apply new techniques to reach and engage members across varied populations.
• Leverage data autonomously to inform product decisions, measure effectiveness, and iterate.
• Develop high-quality documentation & artifacts for clarity among partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals to help the team thrive.

Success Metrics

• Meet or exceed targets for member conversion within your scope.
• Contribute to a seamless and delightful member experience, measured by customer satisfaction metrics like NPS and system usability score.
• Foster a culture of high-velocity experimentation and continuous improvement.

Requirements

• 3+ years of consumer-facing product management experience with a track record of driving user growth.
• Strong analytical skills and experience with data-driven decision making.
• Experience with strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
• Experience working with cross-channel customer marketing platforms and A/B testing tools.
• Exceptional communication, organizational, and collaboration skills.
• Passion for mental health and commitment to improving access to care.
• Ability to thrive in a fast-paced environment.

Preferred Qualifications

• Healthcare / health tech or benefits tech experience.
• Hypergrowth start-up experience.
• Fluency with Looker, Mixpanel, Iterable, and/or Eppo.

Work Arrangement

• Hybrid role based in New York City, with an expectation to be in office 2-3 days a week.